Shipping and Policies
All jewelry is mailed ready for gifting in a chic box, or silk gift bag.
The majority of these pieces are 'One of a Kind' and ready to ship within 1-3 business days. Custom work may take 3-4 weeks to create and ship.
If you need your piece sooner, contact me and I will do my best to get it mailed to you as soon as possible! Additional costs may apply.
Paypal and major credit cards are accepted.
Your piece will be shipped within 1-3 days of cleared payment.
►►► SHIPPING WITHIN THE U.S.A.
All U.S. bound orders are mailed with USPS First Class with USPS Tracking. Delivery takes approximately 3-5 business days (does not apply to Hawaii and Alaska). Tracking codes are sent automatically with a shipping notification to the email you supplied at checkout.
Tracking is only offered for shipments within the continental United States.
Once I mail your parcel, it is out of my hands. I do not assume any responsibility after it is mailed. That said, USPS does a fantastic job and problems very rarely occur!
Additional postage insurance is available upon request at your expense (a few extra dollars)-- just contact me before checkout if you would like insurance so I can set it up for your order.
If your piece is taking longer than usual to arrive, please contact me and we can find a solution.
►►► INTERNATIONAL SHIPPING
-Shipping times vary! Usually international packages take about 14-20 business days to deliver around the world, but can *sometimes take longer,* depending on customs in your home country.
-Please understand that once your order is shipped, it is completely out of my hands. I do not assume responsibility for an order missing in transit. If your piece is taking longer than usual to arrive, please contact me and we can find a solution together.
-USPS tracking codes do not apply to worldwide shipping!
-Additional postage insurance is available upon request at your expense. Please note that it can be more expensive internationally! Contact me before checkout if you would like insurance and I can set it up for your order.
► PLEASE NOTE: Some countries charge additional customs fees on incoming packages at random. If you are selected to pay a customs fee, I apologize for the frustrating extra expense. Unfortunately it is out of my control and I am not responsible for any part of this extra charge.
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Items on sale
Questions about your order?
Please contact me if you have any problems with your order.
Returns and exchange details
If you are unsatisfied with your purchase in any way, please let me know. It is extremely important to me that you are pleased with your Moonlitswami order.
All refunds and exchanges are dealt with on a case-by-case basis within 7 days of delivery. Please contact me and we will take it from there.
Thank you for understanding that all custom and sale purchases are Final.